Privacy Policy

Introduction

This Privacy Policy explains how surfboiibt B.V. ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website surfboiibt.life or use our digital marketplace services. We are committed to protecting your privacy and ensuring transparency in how we handle your personal data.

As a company based in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy applies to all visitors and users of our services.

Data Controller

surfboiibt B.V. is the data controller responsible for your personal data. You can contact us using the information provided in the Contact section of this policy.

Data Collection

The data we collect includes personal information that you provide directly to us and information we automatically collect when you use our website and services. We collect this information to provide and improve our digital marketplace services.

Information You Provide

• Contact information (name, email address, phone number)
• Company information (business name, address, industry)
• Account credentials and profile information
• Communication preferences
• Messages and inquiries sent through our contact forms
• Payment and billing information for our services

Information We Automatically Collect

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies (see our Cookie Policy)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when providing services
• Legitimate Interests: For our business operations, security, and service improvement
• Legal Compliance: To comply with applicable laws and regulations

How We Use Your Information

We explain how we use your information to provide, maintain, and improve our digital marketplace services. The use of your data is limited to the purposes outlined below and is conducted in accordance with applicable privacy laws.

Service Provision

• Providing and maintaining our digital marketplace services
• Processing transactions and managing your account
• Responding to your inquiries and providing customer support
• Sending service-related communications and updates

Business Operations

• Analyzing website usage to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Ensuring security and preventing fraud

Marketing and Communications

• Sending promotional materials (with your consent)
• Personalizing your experience on our website
• Conducting market research and surveys

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our business
• Legal Compliance: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of data and the purpose for processing:

• Account Information: Retained for the duration of your account plus 3 years
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you withdraw consent or 2 years of inactivity
• Website Analytics: Anonymized after 26 months

Your Rights

Under GDPR and Dutch privacy law, you have several rights regarding your personal data:

• Right of Access: Request information about the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@surfboiibt.life. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Supervisory Authority

If you have concerns about our handling of your personal data that we cannot resolve, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your concerns and ensuring your privacy rights are protected.

For general inquiries, you can also contact us at contact@surfboiibt.life.